Terms and Conditions
Australian customers have the choice of the following payment options:
- Direct Deposit - Must be paid directly after purchase order. Payment will take approximately 2-3 business days to clear.
- Credit Card - Instant payment with a secure payment system (eWay).
Goombuckar Creations uses Australia Post for most deliveries. Parcels will be sent within 5 days of receiving payment or sooner depending on stock levels.
1gm to 500gm (approx up to 4 - 6 items per parcel)
- Parcel Post Satchel - 1 - 6 working days: $6.00
- Express Post - Fastest possible delivery: $8.00
- Registered Post - 1 - 6 Days depending on location. Includes up to $100 insurance: $9.00
501gm - 3kg (approx up to 8 - 12 items per parcel)
- Parcel Post Satchel - 1 - 6 working days: $10.00
- Express Post - Fastest possible delivery: $11.50
- Registered Post - 1 - 6 Days depending on location. Includes up to $100 insurance: $13.00
It is recommended to provide a work address for delivery if no one is likely to be home during business hours. If you are not at the specified delivery address to receive the parcel, a card will be left so you can pick it up from your closest post office. Sometimes cards get accidentally discarded, so if you believe your parcel should have arrived, please check with your local post office as your parcel could be waiting for you.
FAILURE OF DELIVERY
Goombuckar Creations is not responsible for failure of delivery of an order by Australia Post after dispatch.
REFUND / RETURNS POLICY:
Goombuckar Creations will offer a 100% money back guarantee or exchange if you are not happy with your purchase (postage is not refundable).
Products must be returned within 7 days in original, unworn condition with tags attached. They must be sent back within the same box and packaging in which it was sent to avoid breakages. If we receive your item/s back broken due to poor packaging we will not provide a refund or exchange and your items will be sent back to you.
When exchanging your items please provide a pre-paid postage satchel so your new items can be sent back to you.